Returns & Exchanges

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Contract termination

  1. A buyer who has concluded a purchase contract outside his business as a consumer has the right to withdraw from the purchase contract.
  2. The deadline for withdrawal from the contract is 14 days
    from the date of receipt of the goods,
  3. Among other things, the buyer cannot withdraw from the purchase contract
    the provision of services, if they have been fulfilled with his prior express consent before the expiry of the period for withdrawal from the contract and the seller has informed the buyer before concluding the contract that in such a case he has no right to withdraw from the contract,
     – on the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the seller and which may occur during the period for withdrawal from the contract,
     – on the supply of alcoholic beverages, which may be delivered only after thirty days and the price of which depends on fluctuations in the financial market independent of the will of the seller,
     – on the delivery of goods that have been modified according to the wishes of the buyer or for   his person,
    the supply of perishable goods as well as goods which have been irretrievably mixed with other goods after delivery,
     – delivery of goods in a closed package, which the buyer removed from the package and for       hygienic reasons it is not possible to return,
    the supply of an audio or video recording or a computer program if it has broken their original packaging,
     – delivery of newspapers, periodicals or magazines,
     – delivery of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the buyer before the expiry of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case he has no right to withdraw from the contract, – in other cases specified in § 1837 of the Civil Code.
  4. In order to comply with the withdrawal period, the buyer must send a statement of withdrawal within the withdrawal period.
  5. To withdraw from the purchase contract, the buyer can use the sample withdrawal form provided by the seller. Withdrawal from the purchase contract will be sent by the buyer to the e-mail or delivery address of the seller specified in these terms and conditions. The seller will immediately confirm to the buyer the receipt of the form.
  6. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract to the seller. The buyer bears the costs associated with the return of goods to the seller, even if the goods can not be returned due to their nature by regular mail.
  7. If the buyer withdraws from the contract, the seller will return to him immediately, but no later than 14 days from the withdrawal from the contract, all funds, including delivery costs, which he received from him, in the same way. The seller will return the money received to the buyer in another way only if the buyer agrees and if he does not incur additional costs.
  8. If the buyer has chosen other than the cheapest method of delivery of goods offered by the seller, the seller will reimburse the buyer the cost of delivery of goods in the amount corresponding to the cheapest offered method of delivery of goods.
  9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer hands over the goods or proves that he sent the goods to the seller.
  10. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and, if possible, in the original packaging. The seller is entitled to unilaterally set off the right to compensation for damage to the goods against the buyer’s right to a refund of the purchase price.
  11. The seller is entitled to withdraw from the purchase contract due to the sale of stock, unavailability of goods, or when the manufacturer, importer or supplier of goods has interrupted the production or import of goods. The seller immediately informs the buyer via the e-mail address specified in the order and returns within 14 days of notification of withdrawal from the purchase contract all funds, including delivery costs received from him under the contract, in the same way or in the manner specified by the buyer .

If you have any additional questions or would like to request a refund, feel free to contact us.

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